Last updated 10 September 2026

This Policy explains when an order may be cancelled and when a return, replacement or refund may be considered for gold and silver bullion purchased from JRK Bullion. It forms part of the Terms and Conditions.

1. Price Lock and Cancellation Before Payment

Gold and silver prices may change rapidly. A displayed or quoted price is indicative until payment is successfully completed. Adding a Product to the cart, beginning checkout, creating an unpaid order or initiating payment does not reserve stock or lock a price.

A customer may cancel an order only before Successful Payment. Successful Payment means that funds have been confirmed as received or successfully authorised through the payment method made available by us.

2. No Customer Cancellation After Successful Payment

Once payment is successfully completed, the applicable bullion rate is locked and the customer cannot cancel the order. This restriction is necessary because bullion prices fluctuate continuously. It does not limit any remedy or consumer right that cannot lawfully be excluded.

3. No Change of Mind or Market Price Return

We do not accept a change-of-mind return, an exchange requested merely for preference, or a cancellation or return arising solely because the gold or silver market price subsequently increased or decreased. A minor visual difference in representative photography, manufacturer, refiner or packaging is not a defect where the delivered Product matches the stated metal, purity, weight and applicable certification particulars.

4. Circumstances Eligible for Review

Subject to verification, a return, replacement, correction or refund may be considered where the Product supplied is wrong, short, damaged, defective, deficient, spurious, materially different from its description or agreed specifications, or where another remedy is required under applicable consumer law. A remedy may also apply where JRK Bullion cannot deliver within the applicable delivery period, except where the delay is attributable to the customer or is caused by force majeure, subject to applicable law.

5. Damaged or Tampered Parcel

If the outer parcel is visibly damaged, opened, tampered with, resealed or otherwise suspicious, refuse delivery immediately. Ask the delivery agent to record the reason and contact us without delay. Acceptance of a visibly damaged or tampered parcel may affect our ability to verify a claim, but it does not remove rights available under applicable law.

6. Wrong Product Shortage or Concealed Damage

If an externally intact parcel contains a wrong Product, shortage, concealed transit damage or another discrepancy, notify us within 48 hours of delivery. Stop handling the item and preserve the Product, invoice, certification, labels, seals and all packaging in their received condition.

Provide the order number, a clear description of the issue, photographs and any other reasonably available evidence requested for verification. Customers are strongly advised to record one continuous, clear video showing the unopened parcel, shipping label, seals and complete opening process. A video is supporting evidence and claims will be assessed using all reasonably available evidence in accordance with applicable law.

7. Claim Assessment

We may verify the order, delivery records, packaging, weight, purity, certification particulars and condition of the Product and may request reasonable supporting information. A claim will not be rejected solely because one particular form of evidence is unavailable where the issue can reasonably be established through other evidence or applicable law requires a remedy.

8. Authorised Return Procedure

Do not independently courier high-value bullion. If a return is approved, follow the written packing, collection and verification instructions provided by JRK Bullion. Where a return is approved because we supplied a wrong, short, damaged, defective, deficient, spurious or materially misdescribed Product, we will arrange or bear the reasonable return-shipping cost through an authorised logistics partner.

9. Available Remedies

After inspection and verification, we may replace the Product, supply a missing item, correct the order or issue a refund, as appropriate. The remedy will depend on the nature of the verified issue, Product availability and applicable law. Mandatory statutory remedies remain available.

10. Refund and Replacement Timeline

Once a claim is approved and, where applicable, the returned Product is received and verified, we will initiate the approved refund or replacement within seven working days. An approved refund will normally be returned through the original payment method. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider and is outside our direct control.

11. Orders Cancelled by JRK Bullion

We may reject or cancel an order before dispatch because of stock unavailability, failed verification, suspected fraud, payment reversal, legal or regulatory restriction, a manifest and genuine technical or typographical pricing error, an unserviceable PIN code or another reasonable operational cause. If we cancel a successfully paid order, we will initiate a full refund through the original payment method. We will not use the pricing-error provision merely because the market price subsequently changed.

12. Products Not Eligible for Voluntary Return

Except for the verified circumstances described in this Policy or a remedy required by law, delivered bullion is not eligible for voluntary return or exchange. This includes an opened or altered Product, a Product removed from sealed or certification packaging, or a Product whose condition, weight, purity, identity or chain of custody cannot reasonably be verified, provided this restriction does not override mandatory consumer rights.

13. Statutory Rights

Nothing in this Policy excludes or limits rights or remedies available under applicable Indian consumer law. If any provision conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the conflict.

14. Changes to This Policy

We may update this Policy when our business practices or legal obligations change. The revised version will be posted with an updated date. A change will not retrospectively alter an order already accepted unless required by law or agreed with the customer.

Contact Us

Email: info@jrkbullion.com
Telephone: +91 9820119619
Registered office: Ground Floor, Office No. 9, Popular Arcade, Tata Road No. 1, Opera House, Mumbai - 400004, Maharashtra, India
GSTIN: 27AAGCJ8326H1ZC
Website: https://www.jrkbullion.com